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Shipping and returns

Return Policy

When returning an item, it must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition. If you’ve opened the bag and tried it on once, that’s okay.


We do not offer free returns. With the exception of damaged items or error on our part.

Return process

Send to: 

QUARTER Distribution GmbH
Warehouse & Production 
C/O Poetic Collective 
Puschkinstraße 17
DE-15562 Rüdersdorf b. Berlin
Mark it with your order number.

Once we’ve received your return, we will check the item to make sure it’s in good condition, and if so will refund you the purchase price of the returned item.


After receiving your return and inspecting the condition of your item, we will process your return. Please give us at least 14 days from the day we receive your item to process your return. Refunds can take 1-2 work days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


If you have received a defective or damaged product, please fill out the return form and tell us about the issue in the message field. Thanks.
Note that items bought on sale cannot be returned.


We ship worldwide